You can simply apply the extended or renewal license for ServiceDesk Plus from the command prompt by following the instructions given at this link. Also, to overcome this manual process and avoid any service interruption, we brought in a feature that ...
SELECT aau.USER_ID "User id",aau.FIRST_NAME AS "Requester", count(wo.WORKORDERID) AS "Request ID" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID WHERE (wo.ISPARENT='1') group by ...
Query SELECT serd.Name "Service Category",reqtl.templatename "Template name",count(wo.WORKORDERID) "Count of Request" FROM WorkOrder wo LEFT JOIN RequestTemplate_list reqtl ON wo.TEMPLATEID=reqtl.TEMPLATEID LEFT JOIN ServiceDefinition serd ON ...
You can modify the custom_style.css present under SDP_HOME\custom\style\custom_style.css.. Add the below lines at the end of the file. Replace #eee with your desired color.. .form-horizontal#form_content_div { background-color: #eee; } ...