Configuracion de SSO en ServiceDesk plus
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Cambiar a la version Gratuita de Servicedesk Plus
You can simply apply the extended or renewal license for ServiceDesk Plus from the command prompt by following the instructions given at this link. Also, to overcome this manual process and avoid any service interruption, we brought in a feature that ...
Hacer un redirect para servicedesk Plus
How to redirect ServiceDesk Plus URL from HTTP to HTTPS Table of contents For 9.4 For 9.3 and below https://support.servicedeskplus.com/portal/kb/articles/redirection-from-http-to-https Follow the steps given below to set up the redirection from HTTP ...
Consultar el uso del Catalogo de Servicios de Servicedesk Plus
Query SELECT serd.Name "Service Category",reqtl.templatename "Template name",count(wo.WORKORDERID) "Count of Request" FROM WorkOrder wo LEFT JOIN RequestTemplate_list reqtl ON wo.TEMPLATEID=reqtl.TEMPLATEID LEFT JOIN ServiceDefinition serd ON ...
Cambiar el color de fondo de Servicedesk Plus
You can modify the custom_style.css present under SDP_HOME\custom\style\custom_style.css.. Add the below lines at the end of the file. Replace #eee with your desired color.. .form-horizontal#form_content_div { background-color: #eee; } ...
Query para buscar solicitantes duplicados en Servicedesk Plus
SELECT aau.USER_ID "User id",aau.FIRST_NAME AS "Requester", count(wo.WORKORDERID) AS "Request ID" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID WHERE (wo.ISPARENT='1') group by ...